Cookie & Privacy Policy

Introduction

CQP recognizes the importance of protecting the privacy of your personal data. Most of our processing of your personal data is necessary for us to perform our contractual obligations to you, and other kinds of processing relies on CQP’s legitimate interest for processing as set out below. The Integrity Policy applies when CQP provides services and products related to purchase, service matters and other contacts with CQP. Please note that we never store any credit card information, online nor in physical store(s).

Who is responsible for the processing of your personal data?
The Swedish company Coloquy CQP AB, reg. no. 556944-6429 (“CQP”), is the controller of your personal data. CQP and selected suppliers may process your personal data on CQP’s behalf and in accordance with CQP’s instructions as stated below, and are thereby processors of your personal data. CQP intends to process all personal data in a legal, open and fair manner in accordance with applicable law (General Data Protection Regulation).

Cookie Policy

What are cookies?
Cookies are small text files that we store on your device to give you a better experience on our website, as most commercial websites do. The cookies are not harmful in any way for your device and enable us to give you a more personalized experience at C-QP.com.

How do we use cookies?
We use cookies to ensure a well functioning website and shopping experience. By using cookies, we can evaluate the site and enable us to show you what is most relevant. We also use cookies for marketing inquiries, such as Facebook Advertising and retargeting. By the cookies we use, we cannot and will not identify you personally or in some way forward your information to someone not authorized to. We use cookies only in accordance with Directive 2009/136/EC ”Cookie Law”.

How to control your cookies
You can block cookies by changing the settings in you preferred browser. If you want to change your cookie settings, there are parts of the website that will be not displayed. For details regarding how to change your cookie settings – see aboutcookies.org

You may contact CQP at any time at:
Coloquy CQP AB
Skeppargatan 22, 114 52 Stockholm, Sweden
Phone: +46 702 69 08 22
E-mail: [email protected]

Categories of data processed, purpose and legal basis for processing:

General
Below is a summary of the categories of data that we process, the purposes of processing the data and on what legal basis we are processing your data. CQP collects and processes personal data when you make a purchase on CQP’s website, use CQP’s support, visit CQP’s website or otherwise contact CQP. The collection and processing of personal data is mainly for the conclusion of purchase agreements and the providing of services and offers. Our collection of data also occurs to enhance the overall customer experience by improving customer service, size advice and more efficient handling of matters and complaints.

Customers
Contact details: If you make a purchase online we will collect your name, address, email address, telephone number, country of residence and title (Ms./Mr. or other title). We will use your contact information to (i) process your purchase/orders and any returns, exchanges and complaints you may have relating to your purchase; and to (ii) communicate with you regarding your purchase and to answer and administer any questions or comments you may have regarding our products or services. If you request a digital receipt when purchasing our products in one of our physical stores, we will collect your email address in order to be able to send the digital receipt to you. This processing is necessary in order for us to be able to fulfill our contractual obligations to you. If you have subscribed to our newsletters, we will also use your contact details to send out such newsletter, based on your consent. We may also process your contact details that you have shared with us when you have purchased a product, to keep you informed, via email or other messenger services, of our special events or promotions. This processing is based our legitimate interest of being able to market our products to our existing customers.

Credit card details: If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will not be saved by us and are encrypted using an SSL certificate. The processing of your credit card details is necessary in order for us to be able to fulfill our contractual obligations to you.

Previous purchases and returns: we will store information regarding (i) your purchases and returns online, and (ii) your purchases and returns in physical stores, if you have provided your email address to our personnel. Such information encompasses product, size, price and date of purchase.

Anonymized data: We may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.

Consent and withdrawal
By accepting this privacy policy, you have confirmed that you have read and understood the content of this privacy policy, and that you, as applicable, consent to CQP’s processing of your personal data in accordance with the provisions herein. Should you wish to object to, or withdraw your consent, to any of our processing, please contact us at [email protected]. Please note however that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.

Does CQP share your information with others?
CQP does not sell or rent our customer’s personal data to any other entity.
CQP may share our customers’ data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute emails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on CQP’s behalf and in accordance with CQP’s instructions as data processors. We do not authorize any of our suppliers to make any other use of your personal data.
If CQP is acquired by another entity or is merged or consolidated, information about CQP customers may be made available to the new entity. However, CQP will ensure that the new entity will agree to protect the confidentiality of your personal information consistent with this privacy policy.

Transfer outside of the EU/EES
We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EES when performing functions on our behalf as set out in section 4 above.

Your data subject rights
In this section 6, we have summarized your data subject rights to request access, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority.
If you want to exercise your rights, please send us an email at [email protected]. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly.
Notwithstanding anything to the contrary herein, CQP reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.

Right of access
You have the right to obtain confirmation of whether personal data concerning yourself are being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).

Right of rectification
You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.

Right of erasure
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, for example when it is no longer necessary for us to process your data taking into consideration the purposes for which they were collected.

Right to objection – direct marketing and profiling
You have the right to object at any time to processing of your personal data. When any of your personal data is processed in terms of direct marketing purposes you have the right to object to direct marketing, which includes profiling, to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.

Right to lodge a complaint with supervisory authority
Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.

How do I unsubscribe from CQP newsletters and emails?
If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at [email protected].

How long do we keep your data?
We will retain your personal information for as long as necessary in relation to the purposes for which they were collected or otherwise processed.
Unless you actively chose to sign up for our newsletter at a time of purchase online or in-store, we will not use your email-address for any other purpose than to reach you in relation to your recent purchase.
If you have signed up for our newsletter we will save your data for as long as needed to provide you with this service. We will also retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements.
Statutory obligations to retain data further remain unaffected.

Is it mandatory to provide personal data?
When you purchase our products online, the provision of certain mandatory data is necessary for CQP to be able to fulfill our contractual obligation to you, for example processing your order.
When you purchase our products in our physical stores, you do not have to provide any personal data. Please note however that if you chose to receive a digital receipt, it is mandatory that you provide your email address or otherwise we will not be able to send you the digital receipt. In case of an in store purchase this email will be saved by our payments provider (iZettle) only and will not be available to CQP.

Children’s privacy and legal purchase age
CQP does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything or provide any personal data to us at C-QP.com.

Cookies
We use cookies on our website. Please see our separate policy for cookies, which you can find on under Terms & Conditions.

Modifications
CQP reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time.

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Accuracy and Retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the CQP’s marketing list at any time by contacting us by e-mail [email protected].comor mailing address as listed. If you are registered with CQP on our website and would like to be removed from our marketing list, click on the unsubscribe link included in all e-mails sent from CQP or contact us via e-mail on [email protected].

Cookies
Cookies are pieces of information a website can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Security
CQP uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

For security reasons, we do not store any payment information in our database. Your card payment is securely handled using the latest security technology available. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Your card details are not available to anyone from our staff.

Links
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor and partly on the uniqueness of products.

Violation of Rules
CQP reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force Majeure
In case of Force Majeure, CQP’s obligations will be suspended. The contract between you and CQP can, in such cases, be partially or fully terminated by yourself or by CQP. Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, fire or similar events. Under such circumstances, CQP will attempt to resolve all issues in a timely manner.

Governing Law
These terms of use are complied in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website