We ship our goods from Sweden within 48 hours from the time of your order, except on weekends and holidays.

Once we ship your order you will receive a tracking number via email. Delivery cost to Sweden, US and most of Europe is included in the price. The price of delivery outside these markets varies between USD 10-25. Note also that orders outside of the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Exchanges are free worldwide; for returns we will deduct a handling fee. Further information can be obtained on the Checkout page and in Terms & Conditions which we recommend you read.

Please note revised terms for UK orders due to Brexit in our Shipping Info.

You are entitled to return your product within 14 days after having received it. The entire package including shoes, shoe bag, laces and note book must be returned unused and in perfect condition. So please try your shoes very carefully, ideally on a carpeted surface.

We offer FREE EXCHANGES worldwide. In order to make an exchange, follow the instructions on the returns form and make sure you fill it in and include it with your return.

Exchanges: Can only be made for products with the same price.

Returns: If you seek to return your product for a refund, CQP will arrange the return, and part of the cost for shipping & handling will be non-refundable: SEK 200 for Sweden, EUR 30 for European markets, USD 35 for the US and Canada and USD 45 for remaining markets. CQP will cover return costs for faulty products.

We accept Klarna, VISA, MasterCard and American Express.

The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse.

Your card payment is securely handled using the latest security technology available. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Your card details are not available to anyone from our staff.